Frequently Asked Questions

I didn’t get an email saying I ordered cookies

Once you place an order with Smart Cookie - Direct Ship, you will receive a confirmation email with an order number within a few hours. If you do not receive this email, please Contact Us to confirm the order was placed.

What is “Cookie Share”

Girl Scout Cookies purchased through “Cookie Share” are donated to a charitable organization chosen by the Girl Scouts Troop or Council. The Girl Scout will receive credit for your cookie donation purchase, as will the Troop.

How are shipping charges calculated?

Shipping charges are automatically calculated when the order is placed by the consumer and added to the total charge for the order.  

How much are standard shipping & handling fees?

Standard shipping and handling fees on orders of 1-12 packages is $11.50. Delivery is expected within 7-10 business days.  

-       Additional shipping fees apply to orders over 12 packages.

-       The 5 package Gift Box ships separately from any other packages ordered and incurs a separate

        Shipping fee of $11.50 per Gift box ordered.


Are the shipping fees just for the 48 contiguous states or can you ship to Alaska and Hawaii?

An additional $40.00 per order of 1-12 packages applies to shipments to AK & HI. 

Does the standard shipping cost cover military APO addresses?

An additional $25.00 per order of 1-12 packages applies to shipments made to APO/FPO boxes.  

Who pays for shipping and handling fees for Smart Cookies - Direct Ship?

The consumer.

How soon are orders shipped?

Orders are picked and shipped daily.  All orders received by noon on regular business days will ship on the same day. 

My cookie order wasn’t delivered on time

We do our best to ensure that your products are delivered on time, but cannot guarantee delivery for orders shipping to PO boxes, APOs, and to International addresses.  Transit time for orders can be impacted by adverse weather conditions, local events, etc.  You will receive an email containing web tracking number(s) for all of the packages that ship.

Is there a refund policy? 

Once an order is placed, we cannot make any changes to the order or offer a refund.

Please make sure to carefully read the product description, dimensions, and details, as some of our products may not look exactly like the picture in our catalog or on our website.

Orders placed online may not be refunded if the incorrect address was entered or if there were spelling or grammatical errors in the gift message.

 What if I have food allergies?

Please note that our products may contain trace amounts of nuts or other allergens not listed in the ingredients. We encourage you to read the ingredient information carefully, and if you have questions about what a product contains, please don’t hesitate to reach out to our support team and we’ll be happy to research the information for you.  Call 1-800-221-1002. You can find more information at