Frequently Asked Questions

I did not get an email saying I ordered cookies. Why not?

Within a few minutes of placing an order with Smart Cookies Direct Ship, you will receive a confirmation email with an order number. If you do not receive this email, please check your Spam folder for the email. If you have not received the email, please Contact Us to confirm the order was placed and we can verify your email address and send a new email confirmation.

What is “Cookie Share?”

Girl Scout Cookies purchased through “Cookie Share” are donated to a charitable organization chosen by the Girl Scout Council. The Council will handle the selection of the variety and the delivery of the donated packages purchased. The Girl Scout will receive credit for your cookie donation purchase, as will the Troop. There is a processing fee of $1.25 added to Cookie Share orders, but there are no shipping fees applied to Cookie Share orders.

How are shipping charges calculated?

Shipping charges are automatically calculated and added to the total charge for the order when the consumer places the order.  

How much are standard shipping & handling fees?

Orders are shipped via FedEx Ground Economy. Standard shipping and handling fees on orders of 1-12 packages is $12.50. Delivery is typically within 10-14 business days.  

-       Additional shipping fees apply to orders over 12 packages.

-       The six package Gift Box ships separately from any other packages ordered and incurs a separate shipping fee of $12.50 per Gift Box.

Are the shipping fees just for the 48 contiguous states or can you ship to Alaska and Hawaii?

An additional $40.00 per order of 1-12 packages applies to shipments to AK & HI. Both of these locations are shipped via 2-day air.

Does the standard shipping cost cover military APO addresses?

An additional $10.00 per order of 1-12 packages applies to shipments made to APO/FPO boxes.  

Who pays for shipping and handling fees for Smart Cookies Direct Ship?

The consumer.

How soon are orders shipped?

Orders are picked, packed and shipped within 48 hours of being placed. The customer will receive email confirmation including the tracking number when the order has been transferred to FedEx. Delivery is typically within 10-14 business days.  

How do I know the correct girl received credit for my order?

The ecard or link from which you placed your order is encoded with the Girl Scouts name, Troop number and Girl Scout Council information. Your order confirmation will include the Girl’s first name, Troop number and Girl Scout Council name for verification that credit has been properly applied.

My cookie order was not delivered on time.

We do our best to ensure that your products are delivered on time, but cannot guarantee delivery for orders shipping to PO boxes, APOs, and to International military addresses. Transit time for orders can be impacted by adverse weather conditions, local events, FedEx issues, etc. You will receive an email containing online tracking number(s) for all of the packages that ship.

Is there a refund policy? 

Once an order is placed, we cannot make any changes to the order or offer a refund.

Please review your shipping and billing information carefully before finalizing your order. Include apartment or suite numbers if required for delivery.

Please make sure to carefully read the product description, dimensions, and details, as some of our products may not look exactly like the picture in our catalog or on our website.

Orders placed online may not be refunded if the incorrect address was entered or if there were spelling or grammatical errors in the gift message.

 What if I have food allergies?

Please note that our products may contain trace amounts of nuts or other allergens not listed in the ingredients. We encourage you to read the ingredient information carefully, and if you have questions about what a product contains, please don’t hesitate to reach out to our support team and we’ll be happy to research the information for you.  Call 1-800-221-1002. You can find more information at

What if there is an error in my order or if damages are incurred during shipment?

Please contact our customer service team at

Provide the order number; describe the problem including the number of packages involved by variety.  Our customer service team will work with you to resolve any order errors or damages that may occur. 

How do I order again?

You can place multiple orders with the ecard invitation or link from which you first ordered.