Frequently Asked Questions
Why didn’t I get an email saying I ordered cookies?
Within a few minutes of placing an order, the system generates a confirmation email with an order number. If you do not receive this email, please check your Spam folder. If you still do not have it, you can Contact Us to confirm the order, verify your email address and have a new confirmation email sent.
What is “Cookie Share”?
Your local Girl Scout Council will donate the Girl Scout cookies purchased through “Cookie Share” to a charitable organization. The Girl Scout and her Troop will receive credit for your cookie donation purchase. There is a processing fee of $1.25 added to Cookie Share orders, but there are no shipping fees.
How do you calculate shipping charges?
Shipping charges are automatically calculated when the order is placed by the consumer and added to the total charge for the order.
How much are standard shipping & handling fees?
The standard shipping and handling fee on orders of 1-12 packages is $12.00. Cookies are usually delivered within 7-10 business days. Additional shipping fees apply to orders over 12 packages. The 6-package Gift Box ships separately from other packages ordered and incurs a separate shipping fee of $12.00 per Gift Box.
Are the shipping fees just for the 48 contiguous states or can you ship to Alaska and Hawaii?
An additional $40.00 per order of 1-12 packages applies to shipments to AK & HI.
Does the standard shipping cost cover military APO addresses?
An additional $10.00 per order of 1-12 packages applies to shipments made to APO/FPO boxes.
Who pays for shipping and handling fees for Smart Cookies Direct Ship?
The consumer pays for shipping and handling on cookie orders.
How soon are orders shipped?
Orders are picked, packed and shipped within 48 hours of receipt. You will receive an email confirmation with a tracking number once the order has been transferred to FedEx.
How do I know the correct girl received credit for my order?
The ecard or link from which you placed your order is encoded with the Girl Scout’s name, Troop number and Girl Scout Council information. Your order confirmation will include the Girl’s first name, Troop number and Girl Scout Council name for verification that credit has been properly applied.
Why wasn’t my cookie order delivered on time?
Delivery times can be impacted by adverse weather conditions, local events, carrier issues, etc. You will receive an email with a tracking number for every shipment so you can check on the status of each order. We do our best to ensure that all deliveries are timely, but we cannot guarantee delivery for orders shipping to PO boxes, APOs, or international military addresses.
Is there a refund policy?
Once an order is placed, changes to the order or refunds cannot be made. Please review your shipping and billing information carefully before finalizing your order, and carefully read the product description, dimensions and details. Be sure to include apartment or suite numbers if required for delivery. Online orders cannot be refunded if the incorrect address was entered or if there were spelling or grammatical errors in the gift message.
What if I have food allergies?
Our cookies may contain trace amounts of nuts or other allergens not listed in the ingredients. We encourage you to read the ingredient information carefully, and if you have questions, reach out to our support team at 1-800-221-1002. You can also find more cookie information at www.abcbakers.com.
What if there is an error in my order or if damages are incurred during shipment?
We will work with you to resolve order errors or damages. Please contact our customer service team at firstname.lastname@example.org. Provide the order number and describe the problem including the number of packages and varieties involved.
How do I order again?
You can place multiple orders with the ecard invitation or link from which you first ordered.